Further to the preventive measures being adopted to avoid the Corona Virus (COVID-19) pandemic across the world, Sify is committed to the continuation of all essential functions that are critical to the operation of your business.
We would like to assure you that the safety of our employees and business continuity for our customers and partners is our highest priority.
We are closely monitoring the developing situation and are completely prepared for all the possible scenarios with all plans and resources in place to protect our employees and ensure business continuity for our customers.

Daily updates by the Government of India are shared with employees and precautionary health measures.
Posters are placed across our offices displaying personal hygiene and precautionary measures to be adhered which includes staying home if showing any flu like symptoms of cough and sneeze to stop the spread of the virus and the proper way to dispose waste.
Alcohol-based hand sanitizers are placed in all common and crossover areas. Videos on how to wash hands properly are being continuously circulated.
Staff are advised to avoid shaking hands with anybody.
Employees have been advised to quarantine themselves at home if displaying/developing flu like symptoms.
Visitors to office are advised to sanitise their hands and wear protective masks when meeting employees.
Employees who have passed through ports are screened for any symptoms.
Employees from countries that are hotspots of the Covid19 are not permitted to enter specific business hotspots like NOC and DCs and are advised on the reasons.
Commonly used touchpoints like doorknobs, wash areas, work areas and dining areas are regularly disinfected on a hourly basis.
Employees are cautioned not to share phones and laptops with others.
Hygiene etiquettes are shared on a daily basis.
Domestic and overseas travel have been restricted.

A full-fledged BCP plan is in place with alternating groups on standby to ensure uninterrupted operations support with our distributed NOC and SOC teams.
Employees are fully equipped with required devices and tools to work from home using secured VPN if the need arises for a home isolation.
We are continuously monitoring the situation and will take appropriate actions as required.
In the event of a curtailment of a travel plan, we are encouraging customers and partners to utilise video & audio conferencing and email facilities for continuous updates.
We are collaborating with our 3rd party organisations, partners and vendors that support us to ensure their continuity of support.
We are fully prepared for an uninterrupted support for provisioning of new deliveries from manpower, platforms and tools availability to ensure so that the on-groundwork is not hampered in delivering our services.

Our Project management, Service Provisioning and Field management teams are equipped to extend continued support to the delivery teams and customers. Should a need arise, the engineers can work remotely, and platforms and tools can be accessed remotely in a secure manner.
All security measures are in place to secure the network and laptop of the those working from home.
In the wake of global slowdown in supply chain logistics caused by the pandemic, there are delays anticipated and should this happen, we would proactively reach out to customers on possible delays and for alternate plans. Your designated project manager will be reaching out to you with status update regularly.

We are constantly monitoring the evolving COVID-19 situation through our Emergency Response Team which is in continuous interaction with the health department of the state and national governments. We will assess and amend our response to the situation and execute our business continuity plans where needed. We will constantly keep you updated on these amendments.
 
In case of any further queries and support in this matter, may please feel free to contact your respective Account team.